Cancellation Policy

Standard Reservations

Cancellation Timeline

• 48 hours or more before check-in: Full refund, no cancellation fee
• 24-48 hours before check-in: 50% of one night's stay charged
• Less than 24 hours before check-in: Full first night's stay charged
• No-show: Full stay charged

Package Reservations

Royal Retreat Package

• 7 days or more before check-in: Full refund minus $100 processing fee
• 3-7 days before check-in: 50% of total package cost
• Less than 3 days before check-in: No refund

Winter Escapade Package

• 5 days or more before check-in: Full refund minus $50 processing fee
• 2-5 days before check-in: 50% of total package cost
• Less than 2 days before check-in: No refund

Diamond Ice Package

• 14 days or more before check-in: Full refund minus $250 processing fee
• 7-14 days before check-in: 50% of total package cost
• Less than 7 days before check-in: No refund

Special Events and Peak Seasons

Special cancellation policies apply during peak seasons and special events:

• Holiday Season (December 20 - January 5)
• Winter Festival Week
• Major Casino Tournaments
• Special Event Weekends

During these periods, cancellations must be made at least 14 days prior to arrival for a full refund. Cancellations made within 14 days of arrival are non-refundable.

Group Bookings

For group bookings (5 rooms or more):

• 30 days or more before check-in: Full refund minus 10% administrative fee
• 15-29 days before check-in: 50% refund
• Less than 15 days before check-in: No refund

Modification of Reservations

Modifications to existing reservations are subject to availability and may result in rate changes. Date modifications made within the cancellation period will be treated as a cancellation and new booking.

Force Majeure

In the event of force majeure (natural disasters, severe weather conditions, government actions, etc.), the hotel may modify its cancellation policy. Each case will be reviewed individually with the goal of finding a mutually acceptable solution.

Refund Process

Eligible refunds will be processed to the original form of payment within 5-7 business days. For credit card payments, it may take an additional 2-5 business days for the refund to appear on your statement.

Travel Insurance

We strongly recommend purchasing travel insurance to protect against unforeseen circumstances. The hotel can provide information about available travel insurance options upon request.

Contact Information

For cancellations or modifications, please contact our reservations team:

Reservations Department
Phone: +1 (800) 123-4567
Email: [email protected]

Available 24/7 for your convenience.