Responsible Gaming

Our Commitment to Responsible Gaming

Cubonvex Winter Palace Casino Hotel is dedicated to promoting responsible gaming practices and providing resources for those who may need assistance. We have implemented comprehensive policies and procedures to:

• Prevent underage gambling
• Assist guests who may be developing gambling problems
• Train our employees to recognize signs of problem gambling
• Provide information about responsible gaming to all our guests
• Work with recognized problem gambling organizations

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, gender, or background. Some signs that may indicate a gambling problem include:

• Gambling for longer periods than intended
• Gambling until the last dollar is gone
• Using gambling as an escape from problems or negative feelings
• Spending more time or money on gambling than one can afford
• Borrowing money to gamble or pay gambling debts
• Lying to family members or friends about gambling activities
• Feeling restless or irritable when trying to cut down on gambling
• Neglecting work, family, or personal needs because of gambling

Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily ban themselves from our casino floor. If you feel that you may have a gambling problem, you can request to be excluded from our property for a specified period of time or permanently.

To enroll in our self-exclusion program, please speak with a member of our Responsible Gaming team at the casino or contact us at [email protected].

Setting Limits

We encourage all our guests to set personal limits before they begin gambling:

• Time Limits: Decide in advance how long you will play.
• Money Limits: Set a budget for how much you are willing to lose.
• Win Limits: Decide on an amount that, if won, you will stop playing and collect your winnings.

Remember that gambling should be viewed as entertainment, not as a way to make money. The odds always favor the house, which means that, over time, the casino will win more than the players.

Resources for Problem Gamblers

If you or someone you know may have a gambling problem, the following resources are available:

• National Problem Gambling Helpline: 1-800-522-4700 (24/7 confidential support)
• Gamblers Anonymous: www.gamblersanonymous.org
• National Council on Problem Gambling: www.ncpgambling.org
• Gam-Anon (for family members): www.gam-anon.org

Underage Gambling

Cubonvex Winter Palace Casino Hotel strictly prohibits gambling by individuals under the age of 21. We have implemented rigorous age verification procedures, and our staff is trained to request identification from anyone who appears to be under 30 years of age.

Parents and guardians are advised not to leave minors unattended on hotel premises, especially near the casino area. Minors are not permitted on the casino floor at any time, even if accompanied by an adult.

Employee Training

All our casino employees receive comprehensive training on responsible gaming practices. They are educated about the signs of problem gambling and the resources available to assist guests who may need help. Our staff is instructed to:

• Respond appropriately to guests who express concern about their gambling habits
• Provide information about responsible gaming resources
• Refrain from encouraging guests to continue gambling when they appear distressed
• Enforce our self-exclusion program rigorously

Contact Us

If you have any questions or concerns about our responsible gaming practices, please contact our Responsible Gaming Coordinator:

Phone: +1 (800) 765-4321 ext. 2468
Email: [email protected]

Your well-being is our priority, and we are here to provide support whenever needed.