Privacy Policy
1. Introduction
At Cubonvex Winter Palace Casino Hotel ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our property.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including but not limited to:
- Contact information (name, email address, mailing address, phone number)
- Identification information (date of birth, passport or ID details)
- Payment information (credit card details, billing address)
- Reservation details and preferences
- Loyalty program information
- Feedback, inquiries, or information you provide
- Employment information if you apply for a position with us
2.2 Information Collected Automatically
When you visit our website or use our services, we may automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referral sources
- Location information
- Other usage details
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Business partners
- Travel agencies and booking platforms
- Social media platforms (if you interact with us through them)
- Credit verification agencies
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- Processing reservations and providing requested services
- Creating and managing your account
- Processing payments
- Administering our loyalty program
- Personalizing your experience
- Sending promotional communications and updates
- Responding to your inquiries and providing customer support
- Improving our website, services, and overall guest experience
- Conducting market research and analysis
- Ensuring the security of our property and systems
- Complying with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
- Service providers who perform services on our behalf
- Business partners for joint marketing efforts or co-sponsored events
- Legal authorities when required by law or to protect our rights
- In connection with a business transaction, such as a merger or acquisition
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or damage. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Restricting or objecting to processing of your information
- Data portability
- Withdrawing consent (where processing is based on consent)
- Opting out of marketing communications
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
8. International Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Cubonvex Winter Palace Casino Hotel
Attn: Privacy Office
1200 Winter Palace Avenue
Crystal Mountain, CM 10001
Email: [email protected]
Phone: +1 (800) 765-4321